家庭暴力防治社工員之負向情緒經驗研究：以駐點法院社工為例A Study on the Negative Emotional Experience of Domestic Violence Prevention Social Workers: Cases of the On-site Court Social Workers
本研究旨在探討家庭暴力防治工作中之駐點法院社工員的負向情緒經驗，以透過了解他們在服務家庭暴力案件當事人的過程中，被引發之負向情緒經驗內涵，並進一步探究與理解他們如何因應與因應之後的情緒轉化情形。
本研究採質性研究，以立意取樣，邀請三位駐點法院社工員深度訪談，針對研究目的設計半結構式訪談大綱，並以詮釋現象學分析逐字稿文本，以理解他們負向情緒經驗背後的意義。
研究結果歸納出負向情緒分別經由「個案的言行與處境」、「社工的個人限制」及「外在評價與環境」所引發，情緒之內涵顯現畏懼、生氣、難過、擔憂、挫折、厭煩等情緒，而情緒樣態則呈現「單一」或「複雜」之結果，整體而言，負向情緒經驗具備了歷程性及多元內涵。此外，在因應方式的部分，歸納出「當下主動作為」與「先擱置再作為」，而轉化情形則歸納出「未見轉化，維持處遇品質」與「正向轉化，提升內外效能」二種結果，關於因應與轉化之間的關聯，本研究發現，將負向情緒導向正向轉變之結果，大多對應在「當下主動作為」之因應方式顯現。此外，複雜情緒的轉化結果較單一情緒差。最後，根據本研究結果，對實務工作者、社工培訓內容、機構，及未來相關研究提出一些建議供參考。The purpose of this study was to investigate the on-site court social workers’ negative emotions which were triggered by domestic violence prevention work process. It also aimed to figure out how these social workers coping with these negative emotions, and how these emotions transformed after coping.
The qualitative method and purposive sampling were applied in this research. In-depth interview three on-site court social workers with sime-structured guideline to collect their experience about negative emotions during working. According to the hermeneutic phenomenological principles, the transcripts were analyzed. The finding were as follwing:
There were 3 dimensions: “clients’ behaviors and situations”, “the workers’individual limitation”, and “external environment and evaluation”, which caused the negative emotions as fear, anger, depression, frustration, and boredom and they may present separately or entangled. The coping reactions can be categorized into to “immediate proactive actions” and “think before action” and there were 2 kinds of transformation: “maintaining the work quality without transformation” and “improving the internal and external efficacy to get positive transformation”. This study also found that positive transformation most occur by “immediate proactive behavior” and the transformation of entangled emotion was more challenge than the separated emotions. Overall, the negative emotionsal experiences were process directed and plentiful connotations. The participants’ emotions, coping reactions were different to get different transformation. Based on these findings, some recommendations regarding to the trainings and practice were proposed for the social workers, educators, institutions, and researchers.
