● 中文摘要:

　　研究者擔任台北市家庭暴力暨性侵害防治中心專線組社工員，在實務工作中覺察到保護專線從設置開線到網絡整合，從來不曾聽見這些來電求助者及資源使用者對於保護專線服務的期待與回應。進而以這樣的思維出發，擷取使用專線電話最大比例之婚姻暴力議題作為主要探討的研究範圍。針對求助者對於使用二十四小時保護專線服務此類正式系統資源時，試以受暴者之生命敘事進行質性研究，本研究欲探討遭受婚姻暴力之受暴者的求助行動決策，以及其對於使用正式系統資源如台北市家庭暴力防治中心二十四小時保護專線（113及0800-024-995）在生命歷程中所產生的意義與理解。

研究文獻主要以「婚姻暴力的定義與暴力類型」、「婚姻暴力關係下的受暴與求助」、「婚姻暴力各正式系統對受暴者的回應」、「專線模式的發展與特色」、「單一窗口-二十四小時保護專線」進行探討；研究方法部分則以詮釋學觀點做為方法論的典範，以敘說分析做為資料分析的取向；研究對象為兩位女性婚姻暴力受暴者；資料蒐集方法包含：深度訪談、從敘事形成的故事、以及受訪者閱讀故事後的回應……等。

研究結果分析涵括：婚暴受暴者生命經驗在面對婚姻暴力歷程的理解--「再給一次機會：盼望暴力會自動消失」、「生命不可分割的完整性」，以及正式資源之於婚暴受暴者的意義—「二十四小時保護專線的概念化意義」以及「資源使用者的主體性」等三點。
研究討論則包括四個面向：「親密關係的原點—家庭結構下的女性樣貌」、「自我與專業的對話—異化與斷裂」、「助人專業的切割」以及「專線服務在科層體制的呈現—從台北市二十四小時保護專線委外方案談起」。

● English Abstract:

     As a social worker at Taipei Domestic Violence & Sexual Assault Prevention Center, the researcher observes at work that since protection hotline service launches and integration of network, feedback and response from callers and users have never been heard. Prompted by such concept, the researcher primarily focuses on the majority callers, who suffer from domestic violence. While conducting qualitative research on victims’ life narratives when they use formal system resource like 24-hr protection hotline service, the researcher investigates domestic violence victim’s decision making related to recourse and significance and perception generated in life course by using 24hr protection hotline service of Taipei Domestic Violence & Sexual Assault Prevention Center (113 & 0800-024-995).
Literature mainly covers “definition of domestic violence and violence types” “abused behavior and recourse in domestic violence” “response from various formal domestic violence systems to victims” “development and characteristics of hotline models” and “a single window—24-hr protection hotline”. As for methodology, it’s modeled after hermeneutics, and for data analysis, it’s based on narrative analysis. Research subjects are two female domestic violence victims; data collection methods include in-depth interviews, narrative stories, and interviewees’ response after finishing stories, etc.
Analysis of research results covers: perception of domestic violence victims’ life experience while suffering from domestic violence—“another opportunity: expecting violence to disappear” “inseparable integrity of life” and significance of formal resources for domestic violence victims—“conceptualized significance of 24-hr protection hotline” and “subjectivity of resource users”.
Research discussion consists of four aspects: “the origin of intimacy— “conversation between ego and profession—alienation and separation” “detachment from helping profession” and “hotline service in bureaucracy—a case study of outsourcing plan of Taipei’s 24-hr protection hotline service”

● 文章連結：https://hdl.handle.net/11296/yex9ht

● 資料來源： 臺灣博碩士論文知識加值系統