中文摘要:

電話詐欺犯罪有別於傳統詐欺犯罪，以往都是人與人間直接的詐騙行為，而新型態的詐欺犯罪乃是利用資訊與通訊匯流，結合了大眾傳媒，、電信網路及金融服務等各個層面的中介物，間接與被害人接觸，以掌握人性弱點、善用操弄技巧的詐術，使人陷以錯誤，而支付金錢的詐騙行為。嚴重危害國人的日常生活，也衝擊到社會治安層面極廣，時下一般社會大眾幾乎每一個人都有接過詐騙集團詐騙電話的經驗，大家覺得很無奈又鬱卒，接到詐騙電話時也不敢在電話中講得太大聲，以免得罪詐騙集團而遭受到更大的傷害。雖然新聞媒體迭有報導警方偵破詐騙集團的訊息，但效果似乎不彰，因為我們每一個人或身邊的朋友還是經常接到詐騙電話。

本文對於目前警方所偵破詐欺集團案件進行探討，以了解其組織架構、犯罪手法、動機等。而歸納出犯罪模式並提出可行之偵查模式及偵查要領，供偵查人員作參考，使偵查人員在最短的時間內即可偵辦該類案件，提升偵辦時效與破案契機，保障被害人權益。
其次由內容分析法將所蒐集的八十一件電話詐欺犯罪案件之官方文件進行分析，得到電話詐欺犯罪的各項犯罪因子量化結果，及其分布現況解析；進而導出電話詐欺犯罪之犯罪模式，並建構出各類型電話詐欺犯罪偵查模式，再藉由專家意見指導及專業人員的深入訪談來檢視及修正犯罪模式及偵查模式，使研究結果更臻完整與可行性。最後藉由實務單位的實際受理、偵查電話詐欺犯罪案件，進行所提出偵查模式可行性之測試，透過測試步驟而得之偵查模式之可行性為何。

英文摘要:

Telephone fraud is different from traditional fraud in which victims and swindlers are face-to-face. This new type of fraud makes use of various media, such as the convergence of information and communication, mass media, telecommunication network and financial services, etc., to contact victims indirectly in order to take advantage of the weaknesses of human nature. Cheated by excellent manipulation skill, victims are trapped and give away their money. Telephone fraud not only seriously affects citizen’s daily life but also makes a great impact on the public order. Nowadays, almost everyone has ever received phone calls from swindler. They feel helpless and depressed, and don’t even dare to speak loudly on the phone in case they’ll suffer greater damage after offending the deception group. Though news media reports occasionally that the police have cracked fraud group cases, this doesn’t seem to be good enough since each one of us or our friends keeps receiving phone calls from swindlers.
This article treats certain resolved fraud group cases in order to understand the structure of the criminal groups, criminal mechanism and motives. This article concludes the criminal pattern and further provides detective officers with practical investigative mode and methods. Thus this kind of criminal cases can be solved efficiently, and victims’ right can be protected.
81 telephone fraud cases and official documents were gathered and analyzed by content analysis. The factors from criminal locations were quantified, and the distributions were analyzed. From the data, the criminal patterns were induced, and accordingly, I constructed various kinds of investigative modes. Through experts’ instructions and professionals’ in-depth interviews, the criminal pattern and investigative modes were checked and modified, which makes the research results more complete and practical. Finally, the feasibility of the investigative mode would be tested via practice units’ handling and investigating telephone fraud cases.

資料來源: https://hdl.handle.net/11296/e7gfa8